Privacy Policy

1. Introduction

ZEDBEE Technologies Pvt. Ltd. (“ZEDBEE”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.zedbee.in and related digital properties.

This Privacy Policy is governed by the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Rules, 2000, as applicable in India. We are committed to complying with all applicable data protection laws and regulations.

Please read this Privacy Policy carefully. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. What Personal Data We Collect

We collect personal data in the following categories:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, location
• Communication Data: Content of messages you send through contact forms, email enquiries, or support requests
• Enquiry Details: Information about your building/facility type, industry, current challenges, and interest in specific Zedbee solutions

2.2 Information Collected Automatically

• Website Analytics: Pages visited, time spent, clicks, scroll depth, referral source
• Device Information: IP address, browser type, operating system, device type (anonymized for analytics)
• Cookies & Tracking: Session cookies, analytics cookies (see Section 7 for details)

2.3 What We Do NOT Collect

• Meter data, IoT sensor readings, or consumption data from building operations (this is handled separately under customer service agreements, not this website privacy policy)
• Biometric data, payment card details, or other sensitive personal data
• Data from children under 18 years old

3. Legal Basis for Processing Your Data

Under the DPDP Act, 2023, we process your personal data based on the following legal grounds:

4. How We Use Your Data

We use your personal data for the following purposes:

4.1 Core Business Operations

• Respond to your enquiries and provide information about Zedbee solutions
• Process and manage lead generation and sales follow-up
• Send product updates, case studies, and relevant industry content
• Conduct surveys and collect feedback to improve our offerings

4.2 Marketing & Communications

• Send newsletters, webinar invitations, and product announcements (only if you’ve opted in)
• Personalize your website experience based on your interests
• Create anonymized audience segments for targeted digital advertising

4.3 Website Improvement & Analytics

• Analyze website traffic patterns and user behavior (anonymized)
• Optimize website performance, design, and content
• Track conversion paths and marketing campaign effectiveness

4.4 Legal & Security

• Comply with legal obligations, court orders, and regulatory requirements
• Protect against fraud, security breaches, and malicious activity
• Enforce our Terms of Use and other agreements

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

After the retention period, your data will be securely deleted or anonymized so that it can no longer be associated with you.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data transmitted over HTTPS/TLS encryption; sensitive data encrypted at rest
• Access Controls: Personal data access restricted to authorized personnel only, with role-based access controls
• Secure Infrastructure: Hosted on India-based secure data centers with backup and disaster recovery protocols
• Staff Training: Regular data protection training for employees handling personal data
• Incident Response: Documented procedures to detect, investigate, and respond to data breaches

Note: While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and protect your account information.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device to remember information about your visit. They help us understand how you use our website and improve your experience.

7.2 Types of Cookies We Use

7.3 Third-Party Cookies

We use the following third-party analytics and marketing services that may set cookies:

• Google Analytics: Website traffic analysis (data anonymized, IP anonymization enabled)
• Google Ads/Meta Ads: Retargeting for conversion tracking (audience data anonymized)
• HubSpot/Marketo (if used): CRM and marketing automation (data encrypted and secure)

7.4 Managing Your Cookies

You can control cookies through your browser settings:

• Most browsers allow you to refuse cookies or alert you when cookies are being set
• You can delete existing cookies from your device
• Disabling cookies may affect website functionality (e.g., form persistence, personalization)

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

8. Sharing & Disclosure of Your Data

8.1 We Do NOT Sell Your Data

Zedbee does not sell, trade, or rent your personal data to third parties for their marketing purposes.

8.2 When We May Share Your Data

We may disclose your personal data in the following limited circumstances:

• Service Providers: Third parties who assist us in website hosting, email delivery, analytics, and CRM (bound by confidentiality agreements)
• Legal Compliance: When required by law, court order, or government request (we will notify you unless legally prohibited)
• Business Transfers: If Zedbee merges, is acquired, or undergoes asset sale, your data may be transferred as part of that transaction (you will be notified)
• Affiliate Companies: With other entities within the Zedbee group, under the same privacy standards

8.3 Analytics & Anonymized Data

We may share anonymized, aggregated data (e.g., industry trends, usage patterns) with partners for research, benchmarking, or marketing purposes. This data cannot identify you individually.

9. Your Rights Under DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of the personal data Zedbee holds about you. We will provide this within 30 days of your request.

9.2 Right to Correction

If your data is inaccurate or incomplete, you can request that we correct or update it.

9.3 Right to Erasure (“Right to be Forgotten”)

You can request deletion of your personal data, except where we have a legal obligation to retain it. We will comply within 30 days where applicable.

9.4 Right to Data Portability

You can request your personal data in a structured, commonly used format and request that we transmit it to another organization (where technically feasible).

9.5 Right to Withdraw Consent

Where we process data based on your consent, you can withdraw that consent at any time. This will not affect the legality of processing done before withdrawal.

9.6 Right to Grievance Redressal

You have the right to file a complaint with our Data Protection Officer or escalate to the relevant data protection authority if you believe your rights have been violated.

10. How to Exercise Your Rights

To exercise any of the rights listed above, please submit a written request to:

We will respond to your request within 30 days of receipt. If your request is complex or we require clarification, we may extend this period by up to 30 additional days (with notice).

11. Children’s Privacy

Zedbee’s website is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will delete such data immediately.

Parents or guardians who believe we have collected data from a child should contact us immediately at privacy@zedbee.in.

12. International Data Transfers

Zedbee is India-based and primarily processes data within India. We do not routinely transfer personal data outside India. However, if cross-border transfer becomes necessary for business purposes, we will:

• Obtain your explicit consent
• Ensure appropriate safeguards and legal mechanisms are in place
• Comply with DPDP Act requirements for such transfers

13. Third-Party Links

Our website may contain links to third-party websites, apps, and social media platforms. This Privacy Policy applies only to https://www.zedbee.in. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any linked websites before providing your information.

14. Updates to This Privacy Policy

Zedbee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new “Last Updated” date
• Sending you an email notification if the changes significantly affect how we process your data

Your continued use of our website after updates constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

15. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

16. Compliance Officer

For information about ZEDBEE Technologies’ compliance with data protection laws, you may contact our Compliance Team at info@zedbee.in or call +91-73059 52332.